Last Updated: July 12, 2023
Return and Refund Policy
At Prints R Us, we take great pride in providing high-quality custom apparel and ensuring customer satisfaction. As a business that revolves around creating unique and personalized products, we understand the importance of delivering products that meet or exceed our customers’ expectations. Therefore, we have established the following Return and Refund Policy to address any concerns that may arise:
Once production has commenced on your order, we regretfully cannot offer refunds due to the custom nature of our products. Each item is meticulously crafted according to your unique specifications, making it impossible for us to resell it to another customer. However, our utmost priority is ensuring your satisfaction, and we are fully dedicated to resolving any concerns that may arise.
To guarantee transparency and your peace of mind, we involve you in the process before production begins. We will collaborate closely, providing proofs for your approval, so you have a clear understanding of how the final product will look. This ensures that we are aligned with your vision and minimizes the chances of dissatisfaction.
In the event that an error occurs during the printing process that is a result of our own fault, we will gladly correct the error at no additional cost to you. To initiate the error correction process, you must notify us within one week from the date of receiving the final product. Please contact our customer support team at firstname.lastname@example.org, or text/call us at 904-752-1515 to inform us of the issue and provide details regarding the error.
We strive to ensure the satisfaction of every customer. If you encounter any issues with your order, such as printing defects or discrepancies between the final product and your approved design, please reach out to our customer support team within one week of receiving the product. We will assess the issue and work with you to find a suitable solution to ensure your satisfaction.
Notification and Documentation
To facilitate a smooth resolution process, it is essential to notify us of any errors or concerns within one week from the date of receiving the final product. Additionally, we may require you to provide photographic evidence or other supporting documentation to help us evaluate the issue accurately.
Please note that our Return and Refund Policy applies solely to errors caused by our own fault during the printing process. It does not cover errors or dissatisfaction resulting from incorrect or incomplete information provided by the customer when placing the order, or damages due to shipping.
We appreciate your understanding of our policy, and we assure you that we are dedicated to delivering high-quality custom apparel and addressing any issues promptly and professionally. Should you have any further questions or require clarification, please do not hesitate to contact our customer support team at email@example.com, or text/call us at 904-752-1515.